Rick Ruiz
Connecting Innovations to Support the New Retail Experience
As customers walk into retail stores today some of the first things they notice are interactive kiosks and screens offering convenience and fast new ways to find and pay for items. These electronic displays serve a very useful, customer-specific purpose, but there’s much more to this story than what meets the eye. Recent data from the U.S. […]
Reimagining Technology Support with Autonomous IT
The vast amount of unstructured data from servers, networks, and social media, along with highly-personalized mobile devices and “always-on” IT expectations, requires a higher standard of support – support that can seamlessly transition between environments to identify, evaluate, and resolve issues consistently. However, today’s conventional IT support still relies on plenty of manual analysis and […]