IBMRetailChat

The demographic of today's shopper is changing, quickly and dramatically.

the buying habits are changing and digital data is the transcations that are being powered by new software mobile and cloud

Consumers are looking for retailers that get them. If not relevant, consumers don't connect.

@ibmretai. Everyone wants to be a retailer

Millennials are changing the game completely, as is fast fashion

To grow, #retailers must prioritize #innovation above all else as an essential step for survival. http://bit.ly/20JXiR... according to a CIT/Harris Poll

retail software that is moving to the cloud is faster with personalization and data driven value

we are entering the era of survival of the smartest

Retailing is about so much more than buying and selling now. Convenience, security, lifestyle, values are all attributes new customers care about.

Competition is just a click away!

retail is global and more dynamic than ever. Staying relevant is the only way to stay in business for retailers

Online browsing is quick, comfortable and convenient, however going to a store is a social interaction. Brick & Mortar shopping has the additional advantage of touch, feel and salesperson interaction. Especially in apparel but other products as

I encourage retailers to remember that #product matters too

the question is HOW the remain relevant

stay relevant to stay in business but its more about finding the right methods and tools

I think the operative word is ADAPT.

ii. New technology is allowing #disruptors to change business models and consumer expectations on how to engage

Consumers become loyal customers when retailers understand them.

that idea of survival is important, especially with today's digital disruptors. Laurence Haziot spoke on this at NRF this year: bit.ly/1V20vob

Faster time to market, more curated assortments, the right product in the right place at the right time. Cannot do this manually anymore

they need to adapt to a changing marketplace, with new disruptors and changing customer wants, needs, expectations @ibmretail

figure out where in the intersection of product-value-customer they play in; and make it meaningful to their target segments.

Next retail disruptor could be a smart guy with an app in a garage anywhere in the world.

Who wants to shop from an irrelevant retailer? Competition is so fierce these days.

#CEOs are more worried about industry convergence than #consumers discretionary spend http://ibm.co/1WCE6N...

The industry is going through a lot of disruptive changes....if retailers don't remain relevant to the new digital customer, they might be under great threat of losing market share/brand value. Innovate or Die, sounds aggressive but true today.

- everyone is trying to keep the consumers dwindling attention span, Retailers have more competition these days.

Believe retailers need to think about psychology of shopping....meeting consumers' needs beyond product & price.

Consumer mindset is changing rapidly and they need to be innovative with their strategies

Also need to think about business model innovations. GM investing in Lyft: expands from seller of cars to trans services. What's the equivalent for retail?

the customers Last Best” experience Shapes Expectations for their future engagements

The question for retailers, how to create a better experience, both online and in stores

3 out of 4 #Millennials would rather spend their money on experiences over consumer goods http://bit.ly/1Qrhlc...

The ability to interact discover and transact is happening in a diverse set of devices on many different platforms - software and cloud is changing the game

funny to see that Augmented reality is coming in Fashion stores for millenial satisfaction@PVWaldron

If retailers don't evolve they will be replaced by someone who goes "all in on digital"

I would be extremely paranoid if I were a retail CEO today. As @pvwaldron rightly mentioned, everyone wants to be retailer.

@paula_rosenblum can you expand on your thoughts re millennials changing the game?

Using "millennial-speak" learnt from my kids; Retailers need to be "too cool for school" to make them take notice :-)

@vishretail from a millenial, that's some good millennial-speak right there. ;-) but yes, differentiation is key.

Retailers need to apply local strategies to sell the global brands

@PVWaldron Some of us gen Xers would rather spend our money on experiences too...and retailers can provide an "experience".

agree with Vish My "old" kids wants fun and gaming during they shoping@ibmretail

But the Retailers are always balancing between pragmatism and brand image@ibmretail

@dccoughlin And believe it or not #boomers are experience-oriented as well!

Sure but the concern is to cath first the attention of the prospect@ibmretail @wulebron

Competitors from #ankle-biters to #Unicorns are using technology to invade our industry and re-set consumers’ expectation

@pvwaldron It's not surprising...retail is evolving so dramatically, and customer is at the center of it all. Fun times!

powerful talk (via @msuster) highlighting the need to have insight into distinct customer segments & demographics - bothsid.es/1Wdsbqj

on a fist step CMerchandizing Officer for non food@ibmretail @Scott_Duby

Q5 Socialmerchandizing ? @ibmretail